The Disconnect Between IT & the Business

Whenever I go into a new job or consultancy assignment, there’s a question I ask of both the IT department and the executives.  I ask them this question in separate meetings, so there’s no outside influence:

To the IT team: On a scale of 1 – 10 (with 1 being the lowest and 10 being the highest) how do you think the executives would rate the performance of the IT department?

To the executives:  On a scale of 1 – 10, how would you rate the performance of the IT department?

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